Frequently Asked Questions
Everything you need to know about your jewelry order
What materials are your body jewelry made of?
We offer a wide variety of high-quality materials including 316L surgical steel, G23 titanium, 14k gold, organic wood, stone, and glass. Each product page lists specific material details to ensure compatibility with your skin.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping times vary depending on the destination and customs processing.
Can I return body jewelry if it doesn't fit?
For health and hygiene reasons, we can only accept returns on jewelry that is still in its original, heat-sealed clear packaging. Once the seal is broken or the package is opened, the item is no longer eligible for return or exchange.
How do I know what size or gauge I need?
We provide a comprehensive size chart and gauge conversion guide on our website. We highly recommend measuring your current jewelry or consulting a professional piercer if you are unsure of your size before purchasing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected shipping method.
How should I clean and care for my jewelry?
Metal jewelry can generally be cleaned with mild soap and warm water. For organic materials like wood or bone, avoid moisture and use specialized oils. Detailed care instructions for each material type can be found in our Jewelry Care guide.